Refund policy

Return & Refund Policy

1. Digital Products Only

All items sold on the Innovative Language Learning store are digital products — such as ebooks, audiobooks, and downloadable learning materials.
No physical items are shipped.

Once a digital product has been purchased and accessed (downloaded, opened, or streamed), it is considered delivered and non-refundable.

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2. No Returns or Exchanges

Because of the nature of digital content, we do not accept returns, exchanges, or cancellations once your order has been processed and the files have been delivered.
Please make sure to review the product description and sample materials carefully before purchasing.

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3. Refund Exceptions

Refunds may only be considered in the following exceptional cases:

• You were charged twice for the same product due to a technical error.

• You never received the download link or were unable to access the product, and our support team could not resolve the issue within 7 business days.

• The file provided is corrupted or incomplete, and a replacement cannot be delivered.

If any of these apply, please contact us within 7 days of purchase at
📧 support@innovativelanguage.com
Include your order number, email address used at checkout, and a brief explanation of the issue.

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4. Technical Support

If you experience trouble downloading or accessing your product, please reach out to our support team.
We’ll gladly assist with re-sending files or resolving technical problems — even when a refund is not applicable.

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5. Agreement

By completing your purchase on innovativelanguage.myshopify.com, you acknowledge and agree to this Return & Refund Policy.